West Highland Support Services

West Highland Support Services provides Managed Services, DACS Entitlement Administration, Application Development and Professional Service to help our clients optimnize market data operational and business expense lowering the total cost of ownership.

TREP Managed Services - provides 24 hour monitoring and support for Refinitiv platforms inclusive of full suite of monitoring tools, reporting, analytics. This includes leveraging our industry leading solution A.L.I.V.E (Application Latency Indicator for Vendors and Exchanges) that allows us to benchmark client’s market data environment for capacity and latency to ensure that market volatility does not impact their service delivery to their business.

Development Support includes application assessment, design, development and providing on-going support for Refinitiv APIs including RFA and Elektron APIs. West Highland also has extensive experience in assessing client legacy application and upgrading with newer APIs and technology.

DACS / Multi-Vendor Administration and Reporting Service provides clients with the ability to have all market data entitlement tasks managed by one consistent process. Services include vendor and exchange monthly / quarterly usage and compliance reporting to ensure that our clients meeting their contract requirements.  

West Highland’s Professional Services team consist of industry veterans with experience in market data contracts reviews, exchange and 3rd party audit support, technology assessments and transformations. Advisory services are provided for both buy-side and sell-side operations, market data requirements including their use of Real-time, Snap, Delayed and Reference Data.

About

West Highland Support Services brings over 20 years of market data optimization, operational efficiency, and expense reduction to financial firms through innovative tools and fit-for-purpose solutions. WHSS offers clients the ability to outsource their entire market data management functions with 24 hour monitoring and support. West Highland enhances its overall value proposition by providing application development services and custom enterprise applications written to leverage Refinitiv RFA and Elecktron APIs.

West Highland Support Services provides Managed Services, DACS Entitlement Administration, Application Development and Professional Service to help our clients optimnize market data operational and business expense lowering the total cost of ownership.

TREP Managed Services - provides 24 hour monitoring and support for Refinitiv platforms inclusive of full suite of monitoring tools, reporting, analytics. This includes leveraging our industry leading solution A.L.I.V.E (Application Latency Indicator for Vendors and Exchanges) that allows us to benchmark client’s market data environment for capacity and latency to ensure that market volatility does not impact their service delivery to their business.

Development Support includes application assessment, design, development and providing on-going support

API Families Expertise
West Highland Support Services builds applications with a specific focus on tightly integrating the data and tools available through the following API families
Financial

The Elektron API Family is a suite of modern and open APIs that aim to simplify development through a strong focus on ease of use and standardised access to a broad set of Refinitiv and proprietary content and services.  The capabilities range from low latency/high performance APIs right through to simple streaming Web APIs.

Financial

Refinitiv Data Platform (previously named Elektron Data Platform) is your next-generation platform for accessing the broadest data, deepest insight, latest technologies and unrivalled expertise, using one single product and one easy to use API set.

Financial

Thomson Reuters Eikon includes a collection of APIs providing various data retrieval capabilities, criteria search, symbology conversion and a financial calculations library. These APIs may be utilized in a variety of development environments including Microsoft Visual Studio, Matlab, R, Microsoft Office VBA.

Financial

DataScope Select (DSS) is an internet hosted platform, with request-retrieve REST and SOAP APIs that offer unparalleled access to global pricing, validated terms and conditions, historical data content, corporate actions, cross-reference data and entity data.

Financial

Thomson Reuters Enterprise Platform (TREP) is one of the industry’s most powerful platforms, offering you access to robust content and the ability to publish your content and integrate all data to optimize distribution across your enterprise.

Financial

The Thomson Reuters Knowledge Direct (TRKD) API integrates into your website, trading platform, company intranet/extranet, advisory portal and mobile applications to provide up-to-date financial market data, news and analytics and powerful investment tools.

It offers a wide range of Thomson Reuters' information and services delivered in a request-response scenario via web services using today's industry standard protocols (SOAP and XML). Connectivity can be via HTTP and HTTPS, over the Internet or Delivery Direct.

Financial

Tick History provides unparalleled access to historical high frequency data across global asset classes back to 1996. It is accessible through 2 separate platforms:

1) The DataScope servers, with their GUI and REST API, and the associated .Net SDK for C# programming.

2) The GCP (Google Cloud Platform), where tick data can be queried using Google BigQuery. This capability was made available in November 2019.

These are two entirely different offerings.