West Highland Support Services provides Managed Services, DACS Entitlement Administration, Application Development and Professional Service to help our clients optimnize market data operational and business expense lowering the total cost of ownership.
TREP Managed Services - provides 24 hour monitoring and support for Refinitiv platforms inclusive of full suite of monitoring tools, reporting, analytics. This includes leveraging our industry leading solution A.L.I.V.E (Application Latency Indicator for Vendors and Exchanges) that allows us to benchmark client’s market data environment for capacity and latency to ensure that market volatility does not impact their service delivery to their business.
Development Support includes application assessment, design, development and providing on-going support for Refinitiv APIs including RFA and Elektron APIs. West Highland also has extensive experience in assessing client legacy application and upgrading with newer APIs and technology.
DACS / Multi-Vendor Administration and Reporting Service provides clients with the ability to have all market data entitlement tasks managed by one consistent process. Services include vendor and exchange monthly / quarterly usage and compliance reporting to ensure that our clients meeting their contract requirements.
West Highland’s Professional Services team consist of industry veterans with experience in market data contracts reviews, exchange and 3rd party audit support, technology assessments and transformations. Advisory services are provided for both buy-side and sell-side operations, market data requirements including their use of Real-time, Snap, Delayed and Reference Data.
West Highland Support Services brings over 20 years of market data optimization, operational efficiency, and expense reduction to financial firms through innovative tools and fit-for-purpose solutions. WHSS offers clients the ability to outsource their entire market data management functions with 24 hour monitoring and support. West Highland enhances its overall value proposition by providing application development services and custom enterprise applications written to leverage Refinitiv RFA and Elecktron APIs.